Shipping Policy

Shipping Policy

1. Which countries do you ship to?

Currently, we only deliver products to places within the US. 

2. How long does it take for an order to arrive?

• We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
• To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:

*Production time: 1 – 3 business days. Each of my products is handcrafted only for you, so the production time will be a little bit longer than usual. Please be patient.

3. How is the delivery time calculated?

• Shipping time: The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you with accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control. Shipping Time: 8-13 business days.

• Order Tracking: You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 3-5 days for the carrier to scan your package into their system.
• If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
• If it is over your estimated arrival date, please contact us, and we can take care of this for you.

4. How much is the shipping charge?

To help you save money on shipping costs and prevent transit delays from taking place, we cooperate with local partners to fulfill orders. Thus, there’s no way that your gifts get stuck on a barge for 20 days, hurrah! For US orders, we charge standard shipping rates.

5. What if the product is delivered to the wrong address?

Make sure you provide the correct address at checkout because:

• If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
• We are not responsible if your order gets delivered to the wrong address or returned to the sender. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.
• For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
• If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
• Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Sandjest and if you have any questions, please don’t hesitate to contact us.