Personalized Gifts & Find Unique Custom Gift Ideas - Sandjest

If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. Please check your Spam/Junk mailbox again if you do not see any email in your inbox. If you checked your Spam/Junk mailbox and still did not receive the confirmation e-mail, we recommend you to contact us so we may investigate this for you.

If you need to cancel or change an order, please contact us as soon as possible. Please note: Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled or modified.

We apologize for any inconvenience. In these cases, your order may be shipped in separate packages: 1. As we currently ship from various global warehouses, there may be items that are in stock at another facility. 2. We may ship available items first so you don’t have to wait longer for an item to restock.

We currently accept the following forms of payment: Credit/Debit card PayPal You may switch your payment option to another at checkout

If the item you received arrived doesn’t match the description, you should follow the steps below: Compare the items you received to the description on the product detail page. Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor’s display. If your items are still significantly different compared to the photos or description, please contact our support team via support email with photos of the items you received and the received package’s cover including the detailed shipping label to best assist you.